FAQs
What are your Shipping options and costs?
- For all orders with a total combined weight of under 10kgs, a flat rate shipping rate is applied to your order at the check out.
Domestic (anywhere in Australia) standard shipping - $10
International standard shipping - $25
- For all bulk orders with a total combined weight over 10kgs, you will be prompted to use our bulk order form and receive an individual freight quote.
I need something urgently. What can you do?
Need something quickly? Get in touch with us via santos@badgeofhonour.com.au for express post options and we will see what we can do to meet your deadline.
How do I track my order status?
You’ll receive an email notification with tracking information once your order has been shipped, Usually 1-3 days from order placement.
How long will it take to deliver my order?
We aim to dispatch confirmed orders within 1-3 business days. Note – bulk orders are only confirmed once the freight quote has been approved and payment processed. Typically orders delivered within Australia should arrive in 3-7 business days once shipped. Please allow 7-10 business days for delivery of international orders.
What is your return policy?
o To start a return, head to your order confirmation email and follow the simple steps. Check out our full returns policy here
What do I do if my order arrives damaged?
Please reach out to us via santos@badgeofhonour.com.au with your order number and details of the faulty item so that we can resolve your issue promptly.